Legal
: Privacy & Web
Site Terms and Conditions
of Use
Legal
Note: If
you came to this
page from a website
by another name,
you were probably
visiting a division
of CityRoom, Inc.
Note that by being
a user, client,
provider,
or other beneficiary
of the services or
products of a CityRoom,
Inc. division; or
by involving yourself
or your
business with CityRoom's
divisions in any
way, you agree
to
be suject to CityRoom,
inc.'s Terms
of Use and Legal
Policy, as described
on this
page.
1. Terms
By accessing this web site, you are agreeing to be bound by these web
site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable
local laws. If you do not agree with any of these terms, you are prohibited
from using or accessing this site. The materials contained in this web
site are protected by applicable copyright and trade mark law.
2. Use License
a. Permission is granted to temporarily download one copy of the materials
(information or software) on CityRoom, Inc.'s web site for personal,
non-commercial transitory viewing only. This is the grant of a license,
not a transfer of title, and under this license you may not:
i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display
(commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained
on CityRoom, Inc.'s web site;
iv. remove any copyright or other proprietary notations from the materials;
or
v. transfer the materials to another person or "mirror" the
materials on any other server.
b. This license shall automatically terminate if you violate any of these
restrictions and may be terminated by CityRoom, Inc. at any time. Upon
terminating your viewing of these materials or upon the termination of
this license, you must destroy any downloaded materials in your possession
whether in electronic or printed format.
3. Disclaimer
a. The materials on CityRoom, Inc.'s web site are provided "as is".
CityRoom, Inc. makes no warranties, expressed or implied, and hereby
disclaims and negates all other warranties, including without limitation,
implied warranties or conditions of merchantability, fitness for a particular
purpose, or non-infringement of intellectual property or other violation
of rights. Further, CityRoom, Inc. does not warrant or make any representations
concerning the accuracy, likely results, or reliability of the use of
the materials on its Internet web site or otherwise relating to such
materials or on any sites linked to this site.
4. Limitations
In no event shall CityRoom, Inc. or its suppliers be liable for any damages
(including, without limitation, damages for loss of data or profit, or
due to business interruption,) arising out of the use or inability to
use the materials on CityRoom, Inc.'s Internet site, even if CityRoom,
Inc. or a CityRoom, Inc. authorized representative has been notified
orally or in writing of the possibility of such damage. Because some
jurisdictions do not allow limitations on implied warranties, or limitations
of liability for consequential or incidental damages, these limitations
may not apply to you.
5. Revisions
and Errata
The materials appearing on CityRoom, Inc.'s web site could include technical,
typographical, or photographic errors. CityRoom, Inc. does not warrant
that any of the materials on its web site are accurate, complete, or
current. CityRoom, Inc. may make changes to the materials contained on
its web site at any time without notice. CityRoom, Inc. does not, however,
make any commitment to update the materials.
6. Links
CityRoom, Inc. has not reviewed all of the sites linked to its Internet
web site and is not responsible for the contents of any such linked site.
The inclusion of any link does not imply endorsement by CityRoom, Inc.
of the site. Use of any such linked web site is at the user's own risk.
7. Site Terms
of Use Modifications
CityRoom, Inc. may revise these terms of use for its web site at any
time without notice. By using this web site you are agreeing to be bound
by the then current version of these Terms and Conditions of Use.
8. Governing
Law
Any claim relating to CityRoom, Inc.'s web site shall be governed by
the laws of the State of WA without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed
this Policy in order for you to understand how we collect, use, communicate
and disclose and make use of personal information. The following outlines
our privacy policy.
• Before or at the time of collecting personal information, we will identify
the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective
of fulfilling those purposes specified by us and for other compatible purposes,
unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the
fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where
appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be
used, and, to the extent necessary for those purposes, should be accurate, complete,
and up-to-date.
• We will protect personal information by reasonable security safeguards
against loss or theft, as well as unauthorized access, disclosure, copying, use
or modification.
• We will make readily available to customers information about our policies
and practices relating to the management of personal information.
We are committed
to conducting our business
in accordance with
these principles in
order to ensure that
the confidentiality
of personal information
is protected and maintained.
Return
and Cancellation Policy
FAQ
1. What
is CityRoom's return
policy?
2. Do any CityRoom
products have a different
return policy?
3. What
is CityRoom's cancellation
policy for recurring billing
products?
4. What is the
difference between a return
and a cancellation?
5. How are customer
inquiries handled?
6. What about
customers who try to abuse
the return policy?
7. What is the
policy for returns requested
within 60 days?
8. What is the
policy for returns requested
after 60 days?
9. Is there
any other reason why a sale
might be reversed?
________________________________________
1.
What is CityRoom's
return policy?
Our official return policy for all CityRoom products is as follows:
CityRoom will, at its discretion, allow for the return or replacement of any
defective product within 60 days from the date of purchase. For recurring billing
products, returns for more than one payment may be provided if requested within
the standard 60 day return period. After 60 days all sales are final.
2.
Do any CityRoom products
have a different return
policy?
Our vendors are not permitted to make any guarantee that conflicts with our
return policy. However, we have an enormous inventory of products and it can
be difficult to monitor all of them all the time. If you find a product with
any warranty that conflicts with our return policy, please bring it to our
attention so that we can take corrective action.
3.
What is CityRoom's
cancellation policy
for recurring billing
products?
The customer may cancel their recurring billing subscription products at any
time.
4.
What is the difference
between a refund and
a cancellation?
If a customer requests a refund, the money for the requested transaction is
refunded back to the customer. If the refund is for a recurring billing product,
then the return policy allows for the most recent payment to be returned. Multiple
payment returns can be provided as long as they are within the standard 60
day return period. A refund on a recurring billing product will also result
in a cancellation.
If customers request a cancellation for their recurring billing product no
future rebills will be charged to their account. Keep in mind, a cancellation
will not generate a refund - it will only stop any future rebills.
5.
How are customer inquiries
handled?
When a customer reaches us by phone or email, our first response is to offer
customer/ technical support for the product. However, in some cases a product
may be unsatisfactory to the customer for reasons completely beyond our control
in which case a cancellation or a refund may be processed.
Please Note: Refunds
can only be credited back
to the account used to
make the original purchase.
If the original account
has been closed, the purchase
is not eligible for refund.
6.
What about customers
who try to abuse the
return policy?
Customers requesting serial or repeated returns will be blocked from making
further purchases.
7.
What is the policy
for returns requested
within 60 days?
Customers requesting a return within 60 days of purchase may be approved by
our customer service team if the customer provides evidence that their case
merits a return.
Vendors requesting a return within 60 days of purchase will have their request
reviewed and usually approved by our customer service team.
8.
What is the policy
for returns requested
after 60 days?
Customers requesting a return after 60 days will be directed to the vendor
for customer or technical support. Vendors may request a return, on behalf
of customers, of any purchase up to 90 days after the date of the CityRoom
customer's purchase.
9.
Is there any other
reason why a sale might
be reversed?
CityRoom has every incentive to keep customers happy by providing quality products
and technical support. At times, we may reverse a sale in order to comply with:
credit card industry rules, ACH industry rules, US law, and requests from verified
US judiciary or law enforcement agents.
